Bounce House Rules & Safety Guidelines

To ensure a fun and safe experience for everyone, please follow these important rules when using the bounce house:

🚫 Prohibited Items & Behavior

NO shoes – socks only inside the bounce house
NO food, drinks, candy, or gum
NO sharp objects (glasses, jewelry, keys, pens, etc.)
NO flips, wrestling, rough play, or pushing
NO climbing on the walls, roof, or netting
NO pets allowed inside the bounce house
NO water, unless the inflatable is specifically designed for water use

👶 Supervision & Safety

Adult supervision is required at all times
Only children of similar age and size should bounce together
Do not exceed the maximum number of jumpers (see chart or posted sign)
Do not enter if the inflatable is deflating or not fully inflated
If the bounce house becomes wet, exit immediately – the surface can be slippery

🌬️ Weather & Operation

Do not use in rain, lightning, or high winds (over 15 mph)
If weather changes suddenly, exit the bounce house immediately
Turn off the blower and allow the unit to deflate if unsafe conditions arise

🚨 Emergency Instructions

In case of power loss or deflation, remain calm and have children exit quickly and carefully
Check blower connections and power source before restarting

Have fun and stay safe!

By following these rules, you help ensure a safe and enjoyable experience for all guests.

Frequently Asked Questions

1. How long are the Rentals for?

Normal rental periods for most rental equipment are full day rentals. Full day rental periods meaning 8 hours or more. We will normally drop off a few hours before your event and have the equipment picked up at the end of your event. If you need the equipment for longer than one day, we offer special pricing for extended rental periods.

2. What is needed for setup for inflatables?

For inflatables, we would need to be within a 100 foot range from a power source. If one is not available, we do provide generators for an extra charge. For any waterslides, a water supply must be available.

3. How long does it take to setup

Setup and Breakdown of the inflatables vary depending on the unit, but most take about 20-30 minutes. Tents may take a little longer for setup and breakdown averaging 1-2 hours.

4. How much does it cost for delivery and set up?

Most delivery/set up fees range from $25-$50 depending on the location of the event.

5. Where can the Bounce House be set Up?

Our inflatables should be set up on a flat leveled surface. Let us know the type of surface the inflatable will go at booking, so we can be prepared. It is on the customer to let us know of any under ground sprinklers, electrical lines or buried telephone cables at the perimeter of the setup site.

6. When should I make my reservation?

We book on a first come, first served basis, so the sooner you book the better. As long as we have the equipment available, we will rent all the way until the day of the event.

Cancellation Policy

We understand that plans can change. To ensure fairness and allow us to manage our inventory and scheduling effectively, Big Party Guys has established the following cancellation policy:

1. Standard Cancellation Terms

Cancellations made 14 or more days prior to your event date will receive a full refund, minus any non-refundable deposit (if applicable).
Cancellations made 7–13 days prior to your event date are eligible for a 50% refund of the total rental fee.
Cancellations made less than 7 days before the event are non-refundable and will be charged the full rental amount.

2. Non-Refundable Deposits

A [percentage or dollar amount, e.g., 25% or $100] deposit is required at the time of booking to reserve your event date and rental items.
This deposit is non-refundable, but may be credited toward a future event if cancellation meets the rescheduling criteria below.

3. Rescheduling Policy

Clients may reschedule their event due to unforeseen circumstances (including weather or emergencies) once, at no additional charge, provided notice is given at least 72 hours before the original event date.
Rescheduled events must occur within 12 months of the original booking date and are subject to availability.

4. Weather-Related Cancellations

For outdoor events, we offer flexibility in cases of severe weather. If inclement weather (e.g., heavy rain, high winds, storms) is forecasted:
You may cancel or reschedule by 7:00 AM on the event day for a credit toward a future event (deposit retained and applied).
Once equipment has been delivered or set up, no refund or credit will be issued.

5. Vendor-Initiated Cancellations

In the rare event that Big Party Guys must cancel due to unforeseen circumstances (equipment failure, safety concerns, staff emergency, etc.), clients will receive a full refund, including deposit, or the option to reschedule.

6. Changes to Orders

Reductions to your rental order made less than 7 days prior to the event may not qualify for a refund.
Increases to orders are subject to availability and must be confirmed at least 48 hours before the event.